Shady business practice of auto renewal! Make you jump through hoops to cancel!! Owner Pat yelled at me over the phone and hung up on me! Unbelievable way to treat a customer!!
My kids have gone to Infinity since they were tiny. We love it! Coach Vicki is amazing with kids! My husband and I met coaching gymnastics and we are both impressed with this program!
My children have been attending classes here for over 4 years and look forward to it each week! The coaches are great - they really get to know my kids and share their progress/challenges with me. My oldest son benefits from the body control and strength he learns here in his other sports. Even though we live over 45mins away, the classes are worth it and my kids wouldn't have it any other way. We love Infinity!!
We decided to pull out of the program, only to find out that we had to mail in a form. We did. Only to be charged for the next month, when I sent an email stating that we mailed it in, they said they didn't get our form. I emailed back and said we did, so it was either lost in the mail or misplaced by someone there. Out of my control! I never received an email back stating how to rectify this situation. Days passed, I called and left a voicemail. My call was never returned - so a few days later I called again and left another voicemail - only to have my phone calls and email ignored. A few days later I sent an email - infinity said management reviewed my request and they would keep my $64 as a credit to our account when he wants to come back. Uh, not happening. Considering how unprofessional I was treated with the lack of communication, I feel that my form was misplaced by an employee.
Very disappointed with Infinity Gymnastics. Our son was in the 3-4 year old program, I felt that the teachers were not age appropriate at all. There was constant yelling, constant reprimanding, constant counting to 3 - while this wasn't directed at my son, he felt very anxious and didn't want to be there. This is a kid who has been involved in every activity under the sun, playing sports year round for two years. He has never had a problem with any activity and he LOVES gymnastics.
I love gymnastics so much it is so much fun
Infinity Gymnastics Academy is a US Gym based in Brighton, Michigan. Infinity Gymnastics Academy is located at 12420 Grand River Ave A, Brighton, MI 48116, USA.
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