After 16 straight on time or early payments I was getting close to paying off my loan so I decided to log on to my online banking and double up the payment. Somehow this causes the double payment to be 1 day late and they charged me 25 dollars late fee! Then for some odd reason 2 days after that there was a 2 dollar " minimum monthly charge" fee! What the heck is that?! After stopping in at Gardner white to beg them for forgiveness all they would say is that I needed to talk to comenity bank. So I call them, and after an hour, and getting the run around from 4 different people they refuse to help me with the late fee. Getting any kind of service on their accounts is nearly impossible. I would have thought I was a star customer. Buyer beware! I will take my business elsewhere from now on. Shame on Gardner White!
Jon and Eric at the Brighton store were awesome in directing us in our search for an ottoman. I had it custom made and it arrived much earlier than anticipated! We enjoyed our experience so much we came back a couple weeks later, and worked again with Jon and got a new mattress, as well as bedroom set! Again, this came in a very timely fashion, working around our schedule. We are so very pleased with our purchases and with the service provided to us. Because we were repeat customers, we also got some super cool free gifts! We will visit again for sure when we need more furniture!
Very disappointing experiences with this location. My wife and I purchased two pieces of furniture and the day before delivery they called saying only one was available. I had to follow-up every day throughout the next week to have them deliver the second piece....a week later! Then the table I bought needed a minor repair so we submitted a service request for the next week. When we didn't receive a courtesy call the day prior to the scheduled service date, we called this location only for them to say that the appointment was not scheduled.
This is a competitive industry with many different places to shop for furniture, thus there is no need to go to Gardner White.
After two weeks noticed a few wood supports in back of couch became loose. Called the store and easily scheduled a tech to come out. Tech came out and fixed the couch in 10 minutes. Very impressed with the service tech. Created an even better impression of Gardner White.
I walked in with 2 bedroom sets and a queen mattress and box spring in mind. The salesman who assisted me was flawless at his job and very professional. Same day delivery as promised. The 2 guys who delivered to my home were I'd say 30-35 years of age and very respectful and professional as well. I would definitely go with Gardner white again. 10/10
Besides the aforementioned experience above, we were displeased with how the sales people treated us. At times we felt pushed and at other times felt like we could not get a straight answer for some of the questions/concerns we had.
Great sales team that's isn't your normal slithering furniture salesmen. They are professional and didn't try to oversell, at least Eric wasn't! Delivery was good. Happy with our new living room set. May not be an A+ quality couch, but good quality for the price. Highly recommend over shady overpriced Art Van.
Gardner White Furniture is a US Furniture Store based in Brighton, Michigan. Gardner White Furniture is located at 8393 Grand River Ave, Brighton, MI 48116, USA.
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